Oopsy Daisy Baby Europe Pettiskirts

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CONTACT US

  • CUSTOMER CARE

    Our customer care team is available from 9 till 6 European time, seven days a week.

    We're on hand to assist with...

    Email customercare@mirols.com

    Call 0251825856 (NL) or +31 251825856 (from a mobile or internationally)

      • Size and fit advice
      • Detailed product information
      • Delivery questions
      • Exchange and return queries
      • Placing orders

Shipping information

 

NL delivery time & costs

  • 1 to 2 days delivery time. Flat rate € 4,99 per purchase. Including track and trace and signature for receive. Maximum of 7 days

 

EU delivery time & costs

  • 4 to 5 days delivery time. Flat rate € 7,99 per purchase. Including track and trace and signature for receive. Maximum of 21 days
 

Rest of the world delivery time & costs

  • 8 to 10 days delivery time. Flat rate € 99,99 per purchase. Including track and trace and signature for receive. Maximum of 31 days

 

IMPORTANT INFORMATION

    1. Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum
    2. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched
    3. We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers
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  • If you want expedited shipping or extra information please contact us.

E: sales@mirols.com

T: +31 (0) 251825856

FREE SHIPPING

From time to time, Mirols runs free shipping promotions. To be notified by email, simply sign up to fashion news. Please note that free shipping promotions will be applied to your order on the payment page.

INSURANCE

Mirols insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Mirols and transfer of responsibility in the same way.

TAXES & DUTIES

Taxes

Taxes and duties are calculated according to your shipping destination and itemized on the Order Summary page. NL VAT will be applied to orders dispatched within the European Union. 

RETURNS & EXCHANGES

  • HOW TO RETURN OR EXCHANGE

    Making a return or exchange is easy. Send your item(s) back to us within 28 days of receiving your order. Please send an email first with the return you want to make and what exchange you want.   return@mirols.com

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  • The adress to return to is:

Returns Mirols.com

Relweg 57

1949 EC Wijk aan Zee

The Netherlands

 

We offer free exchanges for other sizes or colors with no extra shipping costs.

However you need to pay for the return shippingcosts.

RECEIVING A REFUND

Your refund will be credited to the original payment method or as store credit to your Mirols account within 14 days after the return has been received.

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through Mirols. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

 


OUR POLICY

Items should be returned new, unused, and with all Mirols and designer garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

Please email customercare@mirols.com if any of your purchases have been delivered without Mirols tags.

Faulty goods

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.

For all faulty items outside of our Returns Policy, please contact customercare@mirols.com

Colors

We have made every effort to display as accurately as possible the colors of our products that appear on Mirols. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

 

IMPORTANT INFORMATION

    • All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately.
    • Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.